Patient Resources >
Once we receive an order from your healthcare provider and it has been reviewed for scheduling, we will contact you to schedule your exam. We may reach out by text message, email, or phone, depending on the contact information available to us.
If your provider has already ordered an exam and you have not heard from us, you are welcome to call our office to confirm that we have received your order and check on scheduling.
Yes. An order from a healthcare provider is required for all exams performed at our facilities.
Appointments are required for all imaging exams except X-rays. Limited walk-in availability is available for X-rays; however, we encourage patients to schedule an appointment to help minimize wait times and ensure availability.
Please call us as soon as possible if you need to reschedule or cancel your appointment. This allows us to assist you with finding another appointment time and make the original appointment available to another patient.
Arrival times vary depending on the type of exam. Please check your Patient Portal, appointment text message, or email for your specific arrival time. Your scheduler will also provide this information when your appointment is scheduled.
If you are unsure when to arrive, please call us before your appointment and we will be happy to assist you.
Please bring a photo ID and your current insurance card(s). You should also bring any additional information or items specified in your exam preparation instructions.
Yes, you may bring someone with you to your appointment; however, guests may be asked to remain in the waiting area during your exam. Certain exams or clinical areas may have additional visitor restrictions for safety or privacy reasons.
Please review our Visitor Policy for complete information.
For everyone’s safety, children are not permitted in exam rooms or clinical areas.
Children under age 12 who accompany a patient must remain in the waiting area
with a responsible adult. If you are unable to arrange appropriate supervision,
your appointment may need to be rescheduled.
Please review our Children’s Policy for complete information.
If you are running late, please call us as soon as possible. Depending on your arrival time and the type of exam scheduled, we will make every effort to accommodate you; however, your appointment may need to be rescheduled.
We participate with many insurance plans. You can view a list of many of the plans we accept on our Billing and Insurance page. Because this list is not all-inclusive and coverage varies by plan, please contact your insurance company to confirm that our services are covered under your specific plan. If you do not see your insurance plan listed, please call us for assistance.
Some insurance plans require prior authorization for certain imaging exams. Depending on your insurance plan, the authorization may be obtained by our Insurance & Authorization Department or by your ordering healthcare provider. If prior authorization is required, we will work your healthcare provider as needed before your exam.
Approximately three days before your scheduled exam, an estimate of your financial responsibility will be available in your Patient Portal. You may also call us for an estimate. If you would like, you can make a payment through the Patient Portal before your appointment.
Yes. Self-pay pricing is available for all imaging services.
The name that appears on your bill depends on the imaging service you received. MRI and PET services are billed through Tallahassee Diagnostic Imaging (TDI). Other imaging services performed at our outpatient facilities are billed through Southeast Radiology Partners, doing business as Radiology Associates of Tallahassee.
If you have question about a bill, please contact the billing number listed on your statement.
Many imaging exams require specific preparation before your appointment. Please check your Patient Portal for preparation instructions for your scheduled exam. Instructions may include restrictions on eating or drinking, medication instructions, or other steps necessary to complete your exam. It is important to follow these instructions carefully. If you have questions about your preparation or cannot access your instructions in the Patient Portal, please call us for assistance.
Yes. An order from a healthcare provider is required for all exams performed at our facilities.
Please call us before your appointment if you were unable to follow your preparation instructions. Depending on the exam and the preparation required, we will let you know whether your exam can proceed as scheduled or needs to be rescheduled.
For most imaging exams, you can return to your normal activities immediately. Some exams or procedures may require temporary restrictions or special instructions. If this applies to you, our staff will provide instructions before you leave.
Most patients can resume their normal activities after receiving contrast. Follow any instructions provided by our staff after your exam.
If you have questions or concerns following an imaging procedure, please contact our office using the instructions provided to you at discharge. Certain procedures may have specific symptoms to watch for and instructions about when to contact us or seek medical attention.
If you develop symptoms after receiving contrast, follow the instructions provided by our clinical staff. For severe symptoms, such as difficulty breathing, swelling of the face or throat, or other signs of a serious allergic reaction, seek emergency medical attention immediately.
After your exam, a board-certified radiologist will review your images and prepare a report that is sent to your healthcare provider. Reports are also made available to patients through the Patient Portal. Please keep in mind that your report may be available in the Patient Portal before your healthcare provider has had an opportunity to review it with you.
Your imaging report is available in your Patient Portal as soon as it is finalized. If you do not have access to your Patient Portal, please call us and we can assist you with getting access. Please keep in mind that your report may be available in the Patient Portal before your healthcare provider has had an opportunity to review it with you.
Your healthcare provider is the best person to discuss your imaging results with you. They can explain the findings in the context of your symptoms, medical history, and overall care.
Please contact the healthcare provider who ordered your exam to discuss questions about your imaging results. Your provider can review the findings with you and discuss any recommended next steps.
Your imaging reports are available in your Patient Portal. To request copies of your reports and/or images, you may:
Call: 850-878-4127, press 4, then 1 for Medical Records.
Visit us: Our Medical Records Department is located on the 3rd floor at 1600 Phillips Road.
*Please bring a photo ID.
Our Medical Records team can provide your records in an available format that meets your needs. We can also assist with sending reports and images to another healthcare provider, including electronic image sharing through PowerShare when available.
Yes. Your imaging report is automatically sent to the healthcare provider who ordered your exam. If you would like your report sent to another healthcare provider, please let us know when scheduling your appointment or during registration. You may also contact our Medical Records Department at any time to request that your report be sent to another healthcare provider.
Call: 850-878-4127, press 4, then 1 for Medical Records.
Visit us: Our Medical Records Department is located on the 3rd floor at 1600 Phillips Road.
*Please bring a photo ID.
We have multiple imaging locations in Tallahassee. Please visit our Contact page for addresses, directions, hours, and services available at each location.
Yes. Saturday appointments are available for select imaging services.
We offer a comprehensive range of diagnostic and interventional imaging services, including MRI, CT, mammography, ultrasound, PET/CT, nuclear medicine, X-ray, bone density (DEXA), and interventional radiology services.
Yes. Our imaging facilities are accredited by the American College of Radiology (ACR) in multiple imaging specialties, reflecting our commitment to quality and patient safety.
Radiology Associates of Tallahassee (RAOT) and Tallahassee Diagnostic Imaging (TDI) work together to provide imaging services to our patients. The name associated with your visit may depend on the type of imaging service you receive. MRI and PET services are provided through Tallahassee Diagnostic Imaging (TDI). Other imaging services at our outpatient facilities are provided through Southeast Radiology Partners, doing business as Radiology Associates of Tallahassee. Regardless of the name associated with your exam, our teams work together to provide coordinated imaging services and care
